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FAQ

When do I use the In-Wall Dimmer/Switch or Wall Dimmer/Switch ?

If you want to keep your current switch, then please use In-Wall devices. They are installed inside the switch box. For new or fast installation, we recommend using Wall Dimmer/Switch which replace your current switch.

What are the difference between the different models of AirLive 4G LTE products ?

4G LTE Indoor
ModelID-4GWID-M2MVH-4GWM2MM2M-4GPOE
WiFi11n 150MbpsNone11n 300Mbps11n 300MbpsAC1200
Operating Temperature-30 to 70 degree Celsius-30 to 70 degree Celsius-20 to 60 degree Celsius-20 to 60 degree Celsius-30 to 70 degree Celsius
LTE Category44444
WAN portYesYesYesYesYes
LAN portYesYesYesYesYes
PowerDC JackTerminal BlockTerminal BlockTerminal BlockTerminal Block
Dual SIM slotsYesYesYes(v2)YesYes
Serial PortNoYes (RJ45)NoYes (DB-9)Yes (DB-9)
GPSNoYesYesYesNo
DIDONoNoNoYesYes
ApplicationsOffice, Home, Digital SignageOffice, Home, Digital SignageTrains, bus, trucks, police carATM, Vending Machine, KioskATM, Vending Machine, Kiosk

4G LTE Outdoor
ModelAirMax-4GWAirMax-4G
Indoor/OutdoorOutdoorOutdoor
Operating Temperature-20 to 60 degree Celsius-20 to 60 degree Celsius
LTE Category44
WiFi11n 300MbpsNo
LAN portYesYes
Dual SIM slotsYesYes
ApplicationsCampus, Resort, Event, WISPIP Surveillance, WiFi

Where can I go to the Smart IoT Cloud ?

Please visit cloud.airlive.com

Do I need to install the neutral line ?

Yes, you do. You can get the neutral line either from the light bulb or from the nearby power outlet.

Which product can be used for digital signage ?

The ID-4GW is the first choice if the digital signage is controlled by Ethernet. The M2M is the alternative choice if the digital signage is controlled by serial port.

Where is the user’s guide for the Smart IoT Cloud ?

Please download the file from this link.  (English Cloud user guide)
Please download the file from this link. (Spanish Cloud user guide)

Can SA-102 be used to control the lighting or the power outlet ?

Yes, you can. The SA-102 can be a light switch or power outlet switch.

For vehicle and fleet management, which model is a better choice ?

Choose VH-4GW first. If your vehicle requires RS-232/RS-485 or DIDO, then choose M2M.

What are the wiring diagrams for your devices ?

Please download the attached document.

Do you have a product for Office or Home ?

Sure, the ID-4GW is easy to be used in office or home environment. There are fail over function so you can have use ADSL/Fiber connection with 4G as a backup.

How do you set up the voice control ?

Please download the attached document.

Which model has GPS function ?

The VH-4GW and M2M have GPS function.
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